Refund & Return Policy

At ZoomLex Fashion, your satisfaction is our priority. We always aim to ensure that you are completely happy with your purchase. If you need to return an item or request a refund, please follow the guidelines below:

Return Eligibility

• Time Frame:
  You may return any product within 7 days of receiving your order.

• Condition:
  Items must be unused, unworn, unwashed, and in their original condition with tags attached and packaging intact.

• Exclusions:
  For hygiene reasons, certain items cannot be returned or exchanged unless they arrive faulty. These include:

  • Underwear

  • Swimwear

  • Face masks

How to Initiate a Return

• Contact Us:
  Email us at zoomlexfashion205@gmail.com or call 01872574158.
  Provide your order number and the reason for the return.

• Approval:
  After reviewing your request, we will inform you if the return is approved and provide instructions for sending back the product.

Return Shipping

• Responsibility:
  Return shipping costs must be covered by the customer unless the product is defective or you received the wrong item.

• Courier Service:
  Use a trackable courier service to ensure the safe return of your item. We are not responsible for lost return shipments.

Refunds

• Processing Time:
  Once we receive the returned item and verify its condition, your refund will be processed within 14 working days.

• Refund Method:
  Refunds will be issued to your original payment method. If this is not possible, we will contact you to arrange an alternative method.

Exchanges

• Availability:
  We only replace items if they are defective or damaged.
  For size or color changes, please return the item for a refund and place a new order.

Faulty Items

If you receive a defective or damaged product, contact us immediately with details and photos. We will arrange a replacement or refund promptly.

Customer Support

Our team is always here to support you. If you have any questions or concerns regarding returns, refunds, or your order, feel free to reach out.

📧 Email: zoomlexfashion205@gmail.com
📞 Phone: 01872574158